Team Leader – Manager - English – Bucharest in Bucuresti

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Team Leader – Manager - English – On Site – Bucharest, RomaniaResponsibilities • Ensures that the process activities are carried-out in accordance with the solution cooperated with the customer in the Design and Transition phase;• Ensures that the performance objectives (critical metrics) / process delivery time (SLAs) set under the contract are fulfilled;• Proposes and implements the solution for new clients, acting as an SME for the process/processes.• Proposes sets and implements the best operational practices across the team and ensures homogeneous and extensive knowledge among all the team members.• Crafts transformation projects to deliver financial and efficient benefits to customers as per contractual clauses concluded.• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO)• Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.• Ensures adherence to Smart Opex Framework, distributes and publishes results through company’s systems. Proposes and discusses with the client transformation initiatives for process improvements (such as Lean, Green Belt etc.)• Ensures that all team members are aware of the contractual performance indicators (KPIs)/ delivery time (SLAs) and of the level of the encouraged performance output• Conducts team huddles to communicate the information regarding to the process priorities;• Coordinates and ensures the creation of the Standard Operating Procedure for the processes handled, updates and validates them before sending them to the customer for sign-off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs.• Ensures back-up versions for all team members as per the contractual requirements.• Effectively finalizing of the training plan related to the role hold and tasks;• Providing training and preparing other team members with regards to the daily tasks whenever It is necessary or requested by the manager;• Periodic updating of the working procedures.• Developing implementation activities of new systems/applicable tools to the processes in scope.• Supervises the team performance daily and ensures that individual and team objectives are met while aligning with the established standards.• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;• Keeps a close collaboration with its homologous Pathfinders and Front Runners to be up to date with process and people related issues/initiatives or human resources that may have an impact on the customer• Carries out onboarding/offboarding activities for the team members within the customer’s system.• Participates to the external governance established with the internal partners related to process. Participated to different projects, initiatives with Genpact. Qualifications we seek in you!Minimum qualifications • Good knowledge of English – C1; • Team management experience relevant to the role;• Previous experience in managing processes transformation initiatives and growing efficiency;• University graduate.Encouraged qualifications • Personal culture and client management expertise;• High motivation and ability to learn;• Ability to work under time pressure; • Ability to work both independently and as part of a team;• Good interpersonal skills;• Ability to seek problems; Attention to details.What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts