Tech. Services Engineer-Hardware Support in Bucuresti

dos (nice to have) Linux (nice to have) German (regular) Networking (regular) MS operating system (regular) Intel (regular) Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver) Responsibilities: Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Server (Primergy) and/or Storage (Eternus) configuration including Network components, Security and Software (e.g. Operating System, Driver)Usage of efficient diagnose process steps as appropriate to provide professional support in timely mannerResolution via spare part recommendation or SW fixes/workarounds or repair measures as available from development or vendors to meet Service Level Agreements (SLA) towards customers and countriesTechnical escalation to back level support with provision of appropriate diagnose material from customersSupport of technical engineers and partners to provide efficient and competent service to reach high customer satisfactionCommunication interface to engineers /partners, provide technical documentation and information materials Contribute to knowledge sharing in the support team, provide professional incident/problem documentation and feed knowledge base to enlarge known error information Skills Required: English & German language skills both written and spoken (B2 level or higher)Technical experience in service and support (at least 1 year)Knowledge of Intel/AMD based architectureKnowledge of common technologies and specifications e.g. Networking, NAS technology, LTO etc. Knowledge of MS Operating Systems in detailKnowledge of Linux and DOS is a plusWork in international virtual teams and departments, professional customer contactAbility to work autonomous and under pressure from customer/countries sideCustomer and service oriented thinking, putting customer firstProfessional communication and presentation skillsSelf-motivated to continuously improve knowledge and keep skills up to date We are offering : MyBenefit platform Private medical healthcare Sport cardsLunch benefits and discounts Group insuranceGlasses refundAwardsHoliday allowance „Wczasy pod gruszą”Virtual Trainers TeamSABA – free of any charge learning platform with e-learning, e-books, courses, and educational materialsIntroduce a friend2 happy hours per month