Technical Customer Success Manager in Constanţa

SQL (nice to have) Product Management (junior) Contact with a client (advanced) Microsoft Office (advanced) Polish (master) English (master) As a Technical Customer Success Manager at Shelfwise + FORM, you’ll be working as a member of the Customer Success team. Main role of this team is to participate actively in conducting pilots for prospective customers, be a customer champion for new implementations as well as part of the customer retention process (including new projects for existing clients). We want to invite a person who understand deeply technical aspects of the system and is able to translate it to the customer needs with proper data management. The perfect candidate will become an SME of the key product’s functionalities and system configuration.Job responsibilities:Configuration management (web panel, mobile app)Creation of the configuration plan for each projectConfiguration of the system (and/or managing the people who configure the system), including its verification and validationManaging changes to product databases as requested by customersManagement of customer complaints (contact with other teams, communication of the status of improvements, etc.)Suggesting solutions to new needs of customersParticipation in status meetings with clients and internal teamsCreation of reports for clients and/or managing the creation of reportsCreation of additional documentation (presentations, video instructions, etc.)Helping the Product Owner to design new functionalities (based on customers’ needs)Maintenance of the key customer success metrics and support of other teams in the planning and prioritization of customer-related mandatory workloadSuccessful candidate should have:You have at least 2-3 years of experience actively working with clientsYou are able to establish and manage your own reporting that you find is necessary in each situationYou have experience in managing customer requirements and needs- product management and/or product engineering back-ground is necessaryYou are ambitious, detail oriented and data drivenYou are strongly committed to the project – independence and proactiveness is a must have in this roleYou have a good organization of work and time management, you’re able to multitask You have exceptional communication skills at different levels of the organization (with different stakeholders) You are able to work under time pressure (you are a stress-resistant person) and you are able to quickly adapt to a dynamic situationYou are oriented on customer & team success (and you are able to align both) You represent a high level of professionalism in contacts with clients You have Proficient level of English and Polish, both spoken and writtenWe offer:9,000 - 15,000 PLN net for B2B (with paid days off) or 8,000 - 14,000 PLN gross for Employment Agreement, depending on experienceWork remotely or in our Kraków officeA startup atmosphere where you can feel the impact and importance of your workFlexible working hours