Technical Customer Support in Constanţa

REST API (regular) JavaScript (regular) CSS (regular) HTML (regular) English (advanced) Responsibilitiesworking with customers to successfully implement our services,having 1:1 video calls, where you help to implement our technology on clients' websites or mobile apps,educating our Customers on how to use our platform to build successful businesses,responding to questions from our Customers by chat, email, and via direct calls,analyzing requirements, monitoring, managing, and resolving issues,influencing the shape of our product by conveying client requirements to the product team.Requirementsyou have an excellent command of English in writing and in speaking (C1),you have technical skills (coding basics, knowledge of HTML, CSS, JavaScript, REST API),have some previous experience in a troubleshooting environment,you know how to listen, understand and help our clients achieve their business goals,you have strong communication and collaboration skills, curiosity, and eagerness to learn,you can demonstrate a real interest in helping a high volume of both technical and non-technical customers,you are eager to learn and develop every day,nice to have: Google Tag Manager skills,nice to have: Marketing Automation solution landscape knowledge (you know what Hubspot, ActiveCampaign, or Salesforce are),nice to have: general knowledge about marketing (previous experience in an advertising agency is an asset).We offerwork in a highly motivated team, building a global product,all tools, books, and online courses you need to be better at what you do,subsidized FitProfit gym card and private healthcare,Mac or PC laptop.About UsUser.com is a marketing automation platform that serves millions of users using stable, innovative technologies. We help marketers and entrepreneurs around the world face many interesting challenges every day and we learn from every one of them.