Technical Customer Support Specialist in Constanţa

ITIL (nice to have) Fresh Desk (nice to have) Technical Customer Support Specialist Company: Brand New GalaxyLocation: Warsaw/Poznań hybrid/remote 100% Company description Brand New Galaxy (BNG) is an independent platform integrating smart business solutions in the area of marketing and technology. BNG is a haven for interesting and dynamic ideas from the area of marketing and new technologies, which are great in the startup environment, although the scale of their projects can compete with many network agencies. BNG acts as international hubs for many clients (Coty, Bayer, Lindt, P&G), in its portfolio it has over 20 large clients who have entrusted it with regular service. BNG’s activities include customers operating in Europe, North America, Asia and the Middle East. www.brandnewgalaxy.com Your mission, if you choose to accept it, will be: Help desk supportResponding to inquiries related to the Synthrone applicationResolving tickets in the Fresh Desk systemExpanding the knowledge base related to the applicationDescribing the components of the applicationLow-level analysis of application data to identify system bugsInforming the product and development team about any issuesReporting identified bugs and areas for improvement based on user submissions What you’ll need to succeed: Required: 1 year of experience with help desk softwareknowledge of software documentation and knowledge base creationIT awareness (must have) Customer oriented approach Analytical thinking and ability to solve issues and challenges Good English level (min. C1)Knowledge of PolishExcellent communication skills Desired: Experience with Fresh DeskExperience in working with a corporate client ITIL knowledge What makes this a great career opportunity? Constantly evolving technology - opportunity to work with new software applications and technologies as they emergeUsing analytical thinking and technical expertise to troubleshoot and resolve technical issuesCareer growth opportunities, such as moving into management roles or transitioning into other areas of technologyWork in various industries and gain experience in different fieldsCollaboration with various teams, such as product and development Benefits: Private medical careMultisport card (option to buy)Remote work opportunities (workation abroad)Employee referral programAccess to a mental health support platformAccess to e-learning language platform Our recruitment process: 1. Recruiter phone screen 2. Online interview via MS Teams3. 2nd interview with task