Technical Lead - Managed Cloud Services in Bucuresti

This role is highly technical and is named to customers to provide technical leadership and advice to other delivery teams to maximize customer satisfaction, assure Quality and maintain control of the services delivered in close collaboration with the ACS Technical Account Manager (TAM) to customers. The PSE is responsible to manage the technical resolution of critical Incidents when the customer's business function is down. As the technical leader, the PSE works closely and directly with customer representatives, TAM, and different AM&R tiers to ensure that the services described in the AM&R contract are delivered efficiently and with the highest standards of quality. The PSE role is mainly focused on technical proactive support which is a key differentiator in the AM&R support model. The PSE tracks the AM&R service delivery very closely and continuously in order to quickly detect and address any possible gaps. Qualifications: We're looking for a Senior Professional with technical hands-on expertise in one of the following areas: Linux/Solaris OS, Cloud OCI, Oracle Database, Exacta, MDW components, Oracle Apps. At least years experience in a senior technical role within an IT support organisationExpert level expertise in Oracle software productsExpert level expertise in one or more Oracle engineered systems products is desirable.Expert level in Cloud based services.Strong background and work experience in an IT support disciplineExcellent written, verbal and presentation communication skills in English.Proven ability to work with English speaking customers.Excellent computer skills (spreadsheet, documents, presentations)Proven ability to work with Fortune customers in pressured or escalation situationsExcellent interpersonal skills and a collaborative working styleAbility to challenge and debate issues of importance to the organizationPersuasive with details and factsDelegate responsibilities effectivelyExperience in working internationallyContinuous approach to self-improvementDegree in a relevant discipline or equivalent experience