Technical Support Analyst with SQL in Constanţa

What Zoovu Does Zoovu is an AI content discovery platform that empowers businesses to help buyers discover products and make purchase decisions, wherever they are. Zoovu has really taken off this year! As an award-winning leader in Conversational Search, we’re 200+ employees strong and fast-growing. With a few office locations worldwide, we have the advantage to tackle a vast variety of industries including: consumer electronics; health and beauty; manufacturing and telecommunications, delivering exceptional value to our clients. Since the release of our platform, Zoovu has partnered with premium Fortune 100 brands, serving over 60 million consumers a year. More than 500 brands and 1000’s of retailers have made Zoovu the standard SaaS platform to build and manage digital assistants in-store and online. Eager to learn more about us, visit our website, https://zoovu.com/ Job Overview If you are searching for a job that will allow you to expand your skills and want to join a fast-paced, super-friendly team of IT professionals – then look no further! We’re looking for a Technical Support Analyst with SQL to join our Technical Support team responsible for managing the technical requests related to the Zoovu product suite. Challenge yourself and progress your career with us! The key requirement is SQL/database analysis proficiency. The main part of the position responsibilities will be to increase the team’s capacity to build business reports from the raw system usage data (~30% of work time). You will also participate in the regular Technical Support operations – system maintenance and analysis based on the user reports, cooperation with the development team, communication with customers, etc. Familiarity with basic web development technologies (HTML/CSS/JS) is strongly preferred. The Zoovu Support team handles all kinds of technical and operational tasks related to the company operations. We’re not a simple helpdesk – the majority of our work is spent on evaluating complex system requests. It’s a great place to be if you want to face interesting challenges every day, and at the same time develop yourself and expand your knowledge of the IT industry. Your responsibilities: Supporting customers and internal users via various channels (email, occasional video calls) Analyzing and resolving support requests related to the Zoovu product suite (technical, operational) Preparing business reports from the raw system data (SQL). If needed - escalate customer technical issues to the development team. Cooperation with the R&D team to resolve the reported issues Developing process and internal system improvements and initiatives through own ideas Requirements: Tech-savviness, understanding of digital business, interest, and excitement for innovative software solutions SQL knowledge, familiarity with basic data management principles (preferably proven with professional experience) Accountability and responsibility; readiness to take over and own tasks, being responsible for their outcome Good English communication skills, both verbal and written Experience with HTML, CSS, and JavaScript is not a must but is strongly preferred Flexibility to work in shift patterns, either morning, afternoon, or night (shifts are performed in two patterns: 8 am - 4 pm and 2 pm - 10 pm, night shifts are handled in an on-call manner). Benefits: Diverse workload - solve customers’ problems one day, write a technical article the next, and you’ll never get bored Flexibility - work from home or from our cookie-stuffed office space in WrocLove located at the City Center Awesome team and no corporate hierarchy, work in international team and excellent benefits package Salary range 7-9,5K PLN monthly on Employment Contract (based on assessment during the recruitment process, depends on candidates’ experience, qualifications, skill set, and fit for the role) Our Commitment to Diversity and Inclusion Zoovu is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other basis as protected by applicable law. We are committed to increasing diversity across our team and ensuring that Zoovu is a place where people from all backgrounds can make an impact. Please Note: Only applications (in English) from candidates with Rights to Stay and Work in Poland are acceptable. Role is 100% remote, but - due to company meetings / events organized on a quarterly basis, mostly addressed to candidates living in Wroclaw or / and close to Wroclaw.