Technical Support Engineer in Bucuresti

17-Nov-2021 Technical Support Engineer ROM-Bucharest 36366BR Job Description Your impact: Being a Technical Support Engineer allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position! As a member of the Windchill Requirements Connector Technical Support team, you will provide technical support for our enterprise solution, Requirements Connector, to customers, prospects, partners and consultants.Your team: You will work as a member of a global team providing support to PTC’s largest and most strategic customers on PTC Requirements Connector ®-based systems.As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.Your day to day:To join the team, you must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.You will be able to consult on installation and implementation issues, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).Your skills and knowledge: Objective, concise and customer facing communication skillsFluent in English and RomanianOrganizational and Time management skillsExperience with platforms like Windows/Unix/LinuxBasic Networking or DB knowledge (or both)Basic knowledge of coding. (i.e. HTML, XML, Java, Java script, C#, Perl, etc.)#LI-DNI PTC Company Description PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific BenefitsPTC is proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status. Region Europe Subregion Southern Europe PTC Org FSG - Focused Solutions Group Job Category Technical Support Job Type Regular Full-Time