Technical Support Engineer in Bucuresti

Location: 100% remote within the EST timezone (GMT-4)Salary range: up to USD15 /h net B2BWe’re looking for a talented Technical Support Engineer to join a successful independent IT Consulting company with a consistent growth history. Our client is a trusted partner for enhancing business with IT service and support offering a variety of IT services to keep businesses connected and up-to-speed at all times. You’ll join a team of talented, motivated, and innovative people who are focused on delivering superior solutions to clients and are passionate about working with other highly skilled professionals in a team environment. The company is uniquely equipped to give organizations of all sizes complete control over data management and protection. Its integrated product portfolio is engineered to solve the most complex data challenges facing enterprises today. The company’s customers are being offered a comprehensive and unified data management experience that delivers next-level protection, performance, and resiliency across any environment.ResponsibilitiesWhat you'll do:Work with a variety of different clients and end-users providing service that is friendly, fast, and efficient through phone and the Internet Troubleshoot and resolve end user’s Level 2 & 3 technical support issues by answering email and phone requests Work with a ticketing system to document, prioritize and resolve support requests Multitask across systems and applications, analyze and resolve various technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and mobile devices Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail focusing on the customers by meeting their technological need Perform new account creation and account change requests for emails, active directory, and remote desktop users Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets Provide strong technical resources and escalation points for numerous technologiesRequirementsWhat makes you a great fit for this position:  2+ years of technical support/help desk experience  Fluency in English (at least C1) - both written and spoken Excellent communication skills over the phone, email, text, or chat Ability to work independently with minimal supervision  Strong organizational, analytical, and time-management skills  A stable and fast Internet connection from home that can support VoIP  Good understanding of networking concepts, remote desktop, anti-malware, firewalls, ISP routers, and VPNNice to have: Bachelor's degree in computer science or higher  Thorough knowledge of Windows Server and Workstations environment  Thorough knowledge of Microsoft Office products  Experience with remote control tools and systems What we can offer100% remote work in the comfort of your home.  work in a technologically rich and challenging environment 21 days of paid vacation up-skilling budget - paid courses and certifications