Technical Support Engineer (System) in Constanţa

Linux (nice to have) German (regular) English (regular) 【Tasks】 1. Responsible for handling enterprise users' server issue report or enquiry via phone call, Email and instant messaging tool, etc. including ticket logging, progress tracking, ticket updating(adding logs) and ticket closure according to the client's requirement； 2. Responsible for handling the client's service partner onsite engineers' enquiry and issue report via instant messaging tool, such as DingTalk, RocketChat, WeChat, etc including ticket logging, ticket progress tracking, ticket content update and ticket closure according to the client's requirement. 3. Responsible for assisting new hire or junior level (L1) technical support engineer's enquiry of troubleshooting steps and(or) solution and helping with any other things necessary for solving enterprise user or onsite engineers's issue reported; 4. Responsible for helping whole team to meet requirement of the SLAs in phone call, email and chat responding, issue solving rate, correct and accurate enquiry answer rate, customer satisfaction, case status tracking or any other SLA requirment Inspur expects for; 5. To play an important and model role in English/German team to help build up a good team work spirit and to help develop team to be a professional technical support team; 6. To help with other concerning task assigned by either Assistant Manager or Project manager. 【Job Requirements】 1. Bachelor degree or above with computer science, automation, mechatronic or other engineering related majors is preferred; 2. Over 1 year's experience in server technical support, especially in server or PC hardware operation or maintenance work; 3. Familiar with Linux, Windows Server and other major server operating systems; 4. Candidate must be able to understand English. Candidate who is able to converse in German or Russian is a plus. 5. Other skill or capabilities including but not limited to good communication skill, strong logical analysis ability, multi-tasks handling ability, working under pressure, Self-disciplined, honest, etc. 6. Able to accept overtime, rotating or substitution shift arrangement occasionally.