Technical Support Referent with Polish in Bucuresti

Responsibilities Processes the vehicle technical assistance requestsEnsures the respect for proceduresContributes to control and reduce Warranty costsProcesses the assistance request within delays set in the objectivesAnalyses the requests and searches for a solution in the knowledge baseTransfers to Level 2 the assistance requests that cannot be solved at Level 1Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advisedParticipates in continuous improvement to the service offered by proposing improvement actions to the hierarchy Qualifications Fresh graduate in engineeringFluent in Polish Benefits Meal VouchersHoliday VoucherPrivate medical insurance Performance bonusEaster and Christmas bonusEmployee referral bonusBookster subscription Work from home options depending on projectVarious discounts (7Card, Lensa, World Class & more)