Technology Service Specialist IAM in Bucuresti

Job Description We are looking for a Service Operations Specialist who will be responsible for day-to-day service operations for the central Identity & Access Management system. Management and supervision of the vendor responsible for RTB (Run-the-Bank) Operations Drives resolution of incidents and issues, supports S2/S1 incident calls for the One Identity Manager product Ensure escalation of operational, regulatory, or other risks to management Management of smaller projects Support of audit requests (presentation of the solution, delivery of evidence...) Data Quality, Monitoring implementation and control Service Operations (Incident Management, Knowledge Management, Problem Management, Change management) Ticket and process analysis to drive continuous improvements in implementations according to industry best practices Compliance with safety regulations and control processes Independent handling of incidents, service request Day to day BAU activities such as monitoring, business escalation handling Supporting multiple applications under Access Lifecycle Solutions team (eg., dbAccessGate, D1IM-Core etc) Ensure the stability of the system by proper planning patching, upgrade, DR, ensure the CSO non-compliant requirement, Workbench activities, vulnerabilities remediation, etc Qualifications Completed degree in IT or a comparable qualification Proven experience in service operations of larger and complex IT-systems Knowledge of ITIL processes Experience in managing vendor teams Excellent communication skills (English fluent) Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired Hybrid work: 2 days from office/Bucharest is a must! Additional Information Benefits: Full access to foreign language learning platform Personalized access to tech learning platforms Tailored workshops and trainings to sustain your growth Medical subscription Meal tickets Monthly budget to allocate on flexible benefit platform Access to 7 Card services Wellbeing activities and gatherings