Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job DescriptionRoles and ResponsibilitiesResearch and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketUses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.Required QualificationsThis role requires advanced experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job FamilyGroup(s)/Function(s)).Desired CharacteristicsStrong oral and written communication in English is mandatory. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.Basic knowledge about SQL databases configuration and administration (MsSQL, MySQL, PostgresSQL, Oracle)Good knowledge about Windows Server 2008/2012/2016 (configuration, AD, GPO)Basic knowledge about Linux servers, RedHat or other distributions.Programming skills in C++, C#Scripting skills in PowerShell, Perl or Python.Virtualization skills (VMware or HyperV): deployment and administration of virtual servers;Some of the Benefits we are offering:Strong induction process (a dedicated 1-month ramp-up period).An open communication culture in a friendly environment and with supportive teammatesStrong focus and real opportunities for Career Development (including LinkedIn Learning subscription and full access to GE’s learning knowledge base).Flexible working hours and a well-defined work-from-home policy.Annual, performance-based, salary review; Impact awards for outstanding performance.Increased number of vacation days, according to your work-experience, as well as Additional days off (such as March 8th, 3rd Easter day).Private Medical Insurance for you (can also be extended for family members).Vacation bonus with an annual payout.Attractive financial compensations for roles involving external travels and on-site missions.Fully customized development and training programs all throughout the year.Multiple subscriptions, discounts and vouchers available (such as Bookster subscription, Corporate discount to fitness services, Gift vouchers for Christmas and Easter holiday, Daily meal vouchers)Wellbeing program with multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.Benefits for children (special occasions gifts, vouchers and events).Free underground parking space for those who want to work from the office: one of the best locations in town: Aviatorilor 8 office building, in Victoriei square;Additional InformationRelocation Assistance Provided: No
WAMS Solutions Integrator in Bucuresti
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