Job Description
Key responsibilities:
- Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application.
- Resolve dealer issues and answer questions submitted through an electronic communication system.
- Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned.
- Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity.
- Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties.
- Support teammates in achieving individual requirements and team goals.
- Communicate with the Team Leads on a regular basis, as required.
- Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size.
- Interact with client and dealers personnel, as needed.
- Conduct all duties in a professional and courteous manner
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
- READ MORE OF THE JOB DESCRIPTION
Qualifications
Are you the right fit for the job?
- Fluency in German and English;
- Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis;
- Customer service orientation;
What’s in it for you?
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world’s leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
