IT Technician in Bucuresti

Position Overview: As an IT Technician focusing on support and project management, you will play a key role in ensuring the success of our IT operations and the seamless expansion of the company’s new locations worldwide. Your responsibilities will include providing technical level 2 IT support, overseeing IT Projects, and collaborating with cross-functional teams. Who are you? Tech Enthusiast. You have a passion for technology and a curiosity to explore emerging tech trends; Customer-Centric: Committed to providing an exceptional customer experience. Proactive Continuous learner: Driven to learn and stay updated with the latest tech advancements continuously; Analytical: Capable of analyzing and resolving complex technical issues. Service Excellence: Devoted to maintaining high standards of service quality Fluent in English; Team Spirit; Problem solver; Minimum knowledge of: Networking ( Switches / APs ); Windows 10 Operating System; Microsoft Office Tools; We consider the following advantages: French Language speaking; Familiar with Windows Server / Linux ; Basic knowledge of programming and scripting; Driving License - B. Requirements Key Responsibilities: Provide level 2 and level 3 support remotely, including hardware and software problems, network connectivity, and system performance; Diagnose and troubleshoot end-users issues efficiently, ensuring minimal disruption to their work; Collaborate closely with level 1 support technicians to escalate and prioritize tickets, ensuring timely resolution of priority tickets; Create and maintain detailed documentation of the support processes, troubleshooting procedures, and solutions for the most common issues; Continuously monitor IT support queues and ensure that service-level agreement ( SLA ) is respected; Proactively identify recurring technical issues and work with the team to implement preventive measures and permanent solutions; Participate in on-call rotation schedules to provide after-hours support and address critical incidents; Collaborate with various teams to open new stores/countries; Foster a customer-centric mindset among the support team; Monitor and measure user satisfaction with support interactions and take actions to improve satisfaction scores; Follow up with users after issue resolution to ensure their needs have been met and get additional feedback for improvement. Benefits Why Join Us? Opportunity to work in a dynamic and collaborative environment; Involvement in exciting IT projects and the expansion of our services globally; Chance to be part of a growing organization with a strong commitment to innovation; Training opportunities and career development plan; Competitive financial package: salary, performance bonus; Decathlon products discount; Private medical insurance; Private life insurance; Meal Tickets; Profit-sharing; Decathlon shareholding system; Supplementary annual leave days according to seniority within the company. Are you ready to play?